Shipping,Returns,Privacy & Cookie Policy Terms&Conditions

Shipping & Returns Policy

Shipping Information

Origin: All orders are shipped from Gorey, Co. Wexford, Ireland.
Shipping Areas: We currently ship across the Republic of Ireland and all EU countries.
Processing Time: Orders are typically dispatched within 2–4 business days.
Delivery Times:

Ireland: 2–3 business days
EU: 5–10 business days (may vary by destination)

Shipping Costs:

Calculated at checkout based on destination and order size.
Free shipping on orders over €100 within Ireland.
Tracking details will be provided once your order has been dispatched.

Customs & Duties

For EU customers, no additional customs charges will apply.
Customers outside the EU may be responsible for customs duties and import taxes (if applicable).

Returns & Exchanges

We want you to love your Tricore product. If you’re not completely satisfied, we’re here to help.

Return Eligibility

Returns accepted within 14 days of delivery (in line with EU Consumer Rights).
Items must be unused, in original condition, and in original packaging.
Custom or made-to-order items are non-returnable, unless faulty.

How to Return an Item

Email us at info@tricore-designs.com with your order number and reason for return.
We’ll provide return instructions and shipping details.
Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.

Refunds

Refunds will be processed within 5 business days of receiving the returned item.
Funds will be returned to the original payment method.
Original shipping fees are non-refundable (except in case of a faulty or incorrect item).

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours with photos. We’ll make it right as quickly as possible.

Questions?

We’re here to help. Reach out to us at info@tricore-designs.com or through our contact page.

Privacy Policy

Effective Date: 01/07/2025

TriCore Designs Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data of our customers and website users. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

1. Who We Are

TriCore Designs Limited

Unit 8 Gorey Business Park

Co Wexford, Y25 E628

Ireland

Email: info@tricore-designs.com

Website: www.tricore-designs.com

2. What Data We Collect

We may collect and process the following categories of personal data:

Full name Email address Phone number Billing and shipping address Payment details (processed securely via third-party providers) IP address and device information Account login credentials (where applicable) Purchase and order history Marketing preferences Any communication you send us (e.g., customer support)

3. How We Collect Your Data

We collect data via:

Direct interactions: when you make a purchase, sign up for our newsletter, fill out forms, or contact us. Automated technologies: including cookies, server logs, and analytics tools. Third-party integrations: such as payment processors, delivery providers, and marketing platforms.

4. Why We Use Your Data

We use your personal data to:

Process and fulfill orders Provide customer support Improve our website, products, and services Manage our relationship with you (e.g., updates, marketing communications) Comply with legal obligations (e.g., tax, accounting) Prevent fraud and protect our legal rights

All processing is done in compliance with the lawful bases set out in Article 6(1) of the GDPR, primarily for contract performance, legal compliance, and legitimate interests.

5. Sharing Your Data

We may share your personal data with:

Payment processors (e.g., Stripe, PayPal) Shipping and logistics companies (e.g., An Post, DPD) Marketing services (e.g., Mailchimp) Analytics providers (e.g., Google Analytics) Legal, tax, or regulatory authorities as required

All third-party partners are GDPR-compliant and only process data on our behalf under data processing agreements.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, gather analytics, and support advertising. By using our site, you consent to our use of cookies in accordance with our [Cookie Policy].

Users can manage or disable cookies through their browser settings.

7. Data Security

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of your data. These include:

Secure server hosting SSL encryption Access control measures Regular system updates and backups

Payment data is never stored on our servers and is processed via secure, PCI-DSS-compliant providers.

8. Your Data Rights (GDPR)

You have the right to:

Access the personal data we hold about you Request correction or deletion of your data Withdraw consent (where applicable) Object to or restrict processing Request data portability Lodge a complaint with the Data Protection Commission (Ireland)

To exercise your rights, contact us at info@tricore-designs.com.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting obligations.

11. Your Rights as a Seller

TriCore Designs Limited reserves the right to:

Collect and use customer data as legally required for fulfillment, taxation, and business operations Reject unreasonable requests that compromise business security or operations Protect against fraudulent claims or misuse of services Enforce our terms and conditions, and comply with legal requirements

We will not be held liable for data misuse occurring beyond our control (e.g., customer sharing passwords, third-party hacks), provided we have taken all reasonable protective measures.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. We encourage you to review this page periodically. Significant changes will be communicated via email or website notice.

Contact

If you have any questions about this policy or your data, contact:

info@tricore-designs.com

Cookie Policy

Cookie Policy

Effective Date: [01/07/2025]

This Cookie Policy explains how TriCore Designs Limited (“we”, “us”, or “our”) uses cookies and similar technologies on our website www.tricore-designs.com. It forms part of our Privacy Policy and complies with the ePrivacy Directive (EU Cookie Law) and the General Data Protection Regulation (GDPR).

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and enhance user experience by remembering preferences, enabling features, and collecting usage data.

2. Types of Cookies We Use

We use the following categories of cookies:

Essential Cookies

These are necessary for the website to function and cannot be switched off in our systems. They include:

Shopping cart functionality Secure login Checkout process

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information, such as:

Pages visited Time spent on site Click behavior Tool used: Google Analytics

Functionality Cookies

These remember user preferences to enhance experience, such as:

Language settings Region or currency selection

Marketing & Advertising Cookies

Used to deliver relevant ads and measure campaign performance. These may track users across websites.

Tools may include: Facebook Pixel, Google Ads

3. Third-Party Cookies

We may allow trusted third parties to set cookies on our website, such as:

Google Analytics – to track site performance and user interaction Facebook Pixel – for advertising and retargeting Payment gateways – like Stripe or PayPal for secure transactions

Each third party is responsible for their cookie policies, and users can refer to them individually.

4. Managing Cookie Preferences

Upon your first visit to our site, you will be presented with a cookie banner allowing you to:

Accept all cookies Reject non-essential cookies Manage preferences by category

You may also control cookies via your browser settings at any time. Here’s how:

Google Chrome Mozilla Firefox Safari Microsoft Edge

5. Data Retention from Cookies

Data collected via cookies is retained only as long as necessary to fulfill the purpose for which it was collected. Cookie expiration times vary depending on type and provider.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Material changes will be communicated via our website or by email (if applicable).

If you have any questions about our Cookie Policy, please contact:

📧 info@tricore-designs.com

Terms and Conditions

Effective Date: [01/07/2025]

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website www.tricore-designs.com operated by TriCore Designs Limited, located at Unit 8, Gorey Business Park, Co Wexford, Y25 E628, Ireland.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use this website.

1. About Us

TriCore Designs Limited is a registered Irish business specialising in handmade home and garden decor made from reclaimed wood. Our products are crafted with care and delivered across Ireland and beyond.

2. Products and Descriptions

We make every effort to display accurate product information, including images, dimensions, and descriptions. Due to the handmade nature of our products and the use of reclaimed wood, slight variations in appearance, size, or finish may occur — this is part of their unique character.

3. Pricing and Payments

All prices are listed in Euros (€) and include VAT where applicable. Prices may change without prior notice. Payment must be made in full at the time of order using approved methods (e.g. Stripe, PayPal, credit/debit cards). We reserve the right to cancel any orders where payment is not successfully completed or suspected to be fraudulent.

4. Shipping and Delivery

We aim to dispatch all orders within the timeframes shown at checkout. Delays may occur during peak seasons or due to unforeseen circumstances. Shipping costs and delivery options are displayed during checkout. Ownership and risk pass to the customer upon delivery. Customers are responsible for providing accurate delivery information.

5. Returns and Cancellations

You have the right to cancel or return your order under EU consumer protection laws:

You may cancel your order within 14 days of receiving the goods, for any reason. Returned items must be unused, in original condition and packaging. Custom or personalised items are non-returnable, unless faulty. To cancel or return, contact us at info@tricore-designs.com with your order number. Refunds will be processed within 14 days of receiving returned goods. Return shipping is at the customer’s expense unless the product is faulty or incorrect.

6. Warranties and Liability

Our products are handcrafted and inspected before dispatch. In case of defects or incorrect items, contact us within 7 days of receipt. Our liability is limited to the value of the product sold. We are not liable for indirect, incidental, or consequential damages, including loss of use or data, due to website use or product purchase.

7. Intellectual Property

All content on this website — including images, designs, text, logos, and branding — is the intellectual property of TriCore Designs Limited and may not be copied, reproduced, or distributed without our express written permission.

8. Use of Website

You agree not to:

Use the site for unlawful purposes Upload viruses or malicious code Attempt to gain unauthorised access to the website or its systems Copy or exploit any part of the website or products for commercial use without permission

9. Privacy and Cookies

Your use of this website is also governed by our:

These explain how we handle your personal data in accordance with GDPR and other applicable laws.

10. Force Majeure

We are not responsible for any delay or failure to perform our obligations due to events beyond our control (e.g. natural disasters, strikes, supply chain disruptions, pandemics, or government restrictions).

11. Changes to These Terms

We may update these Terms at any time. Continued use of our site and services after changes are posted will constitute your acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of Ireland and subject to the jurisdiction of the Irish courts.

Contact Information

For questions or concerns about these Terms:

📧 Email: info@tricore-designs.com

📍 Address: Unit 8, Gorey Business Park, Co Wexford, Y25 E628, Ireland